Transaction Flow
※upon receiving your payment it will take around 2-3 days to deliver your merchandise. If in the event your merchandise does not reach you after more than 4 days, please contact us through our webpage.
Important Points About Transactions:
-
After winning bid auction…
Within 24 hours of winning bid auction, you will receive an email from
. It will include the bid email and order form URL. The customer then sends the registration email address to yahoo!
⇒press here if you do not receive an email
⇒press here for details of what is inside the package
- Fill out the necessary information in the [order form]. After sending it in, you should receive a registration confirmation email (with details of your transaction).
⇒press here if you do not receive an email
※In the order form, write your bank deposit name and your full registration name. If different please give us your name as it appears on your bank account.
- If you have chosen to use the COD option then your delivery may take a little longer.
※Choosing this option will also make it unable for you to change your necessary information.
- There is no need to contact us after the payment is made. If you do not receive an email confirming your payment, please contact us through email.
⇒press here if you do not receive an email
※If bank account name and registration name are different, it may take a little longer to receive a confirmation.
- After we ship the merchandise, we will be sending the [shipping confirmation email], make sure to confirm the delivery status.
⇒press here if you do not receive an email
If You Do Not Receive An Email
The Settings On Your Email Account
Within 24 hours of your winning bid, you should receive an email from . One reason for not receiving this email notification may be because it is being sent to your junk mail folder. If this is the case, we will also be receiving [delivery failure] notifications on your side. In the event that this happens, you will need to change your settings in order to begin receiving emails from the above address.
Reconfirming Your Email Address
. One reason for not receiving this email notification may be because it is being sent to your junk mail folder. If this is the case, we will also be receiving [delivery failure] notifications on your side. In the event that this happens, you will need to change your settings in order to begin receiving emails from the above address.
On computers:
We would like to suggest you to check your junk mail once more to see if your preference settings are correct so you can receive our emails. For customers who have not filled out the order form in the email sent to them in the first 2 hours of their bid, you will automatically be sent the email to the address given to us, everyday. If this email continues to not reach you, it is probably a problem with your preference settings and you may wish to contact us.Reconfirming Your Email Address
On the upper right-hand side of the screen on Brandear Auction!, press option⇒ on the page that opens up, press registration information modification⇒on the following page, press email address.
Payment
Sales Tax
As explained in Yahoo!, the displayed bidding price is what is called the ‘asking price’, which is the agreed value of the item. The bidding price is not, however, the final price as sales tax has not been added yet.
The store will also take a 8% sales tax on the item. For more details please look below: ⇒http://auctions.yahoo.co.jp/phtml/auc/jp/notice/taxinfo.html
The store will also take a 8% sales tax on the item. For more details please look below: ⇒http://auctions.yahoo.co.jp/phtml/auc/jp/notice/taxinfo.html
Banks We Deal With
Our company lowers bank transaction costs and handling fees. Catering to your needs, we have many methods of payment.
- Bank transfer (Mitsubishi Bank UFJ)
- Bank transfer (Japan Net Bank)
- Bank transfer (Rakuten Bank)
- Bank transfer (Japan Post Bank)
- Bank transfer (Mizuho Bank)
- Yahoo easy payment
※ Be aware that if you choose the Yahoo easy payment, you must fill out the order form beforehand. - Cash on delivery (debit card)
- Cash on delivery (credit card)
Handling Charge
| Bidding money+sales tax+shipping cost | cash on delivery handling charge |
| Less than 10,000 yen | 405 yen |
| <10,000 yen, >30,000 yen | 505 yen |
| <30,000 yen, >100,000 yen | 915 yen |
| <100,000 yen, >300,000 yen | 1315 yen |
| <300,000 yen | 3315 yen |
| Debit Card: |
Add 2% of the total (Bidding money + sales tax + shipping costs + cash on delivery handling charge) for the card handling charge. ※ the charge will be no lower than 50 yen and no higher than 150 yen. For example) if you buy an item for 10,000 yen with your debit card. 10,000 yen + sales tax of 500 yen + shipping costs of 600 yen + COD handling charge of 505 yen = 11,605 yen. Then 2% of this (150 yen) is added for the card handling fee to make the sum total= 11,755 yen. |
| Credit Card: |
Add 4% of the total (Bidding money + sales tax + shipping costs + cash on delivery handling charge) for the card handling charge. For example) if you buy an item for 10,000 yen with your credit card. 10,000 yen + sales tax of 500 yen + shipping costs of 600 yen + COD handling charge of 505 yen = 11,605 yen. Then 4% of this (464 yen) is added for the card handling fee to make the sum total= 12,069 yen. |
Putting Your Items Together
- Register all your items on the order form to prepare for delivery.
※we do not add any more items to the same package after you have filled this out. - Use your Yahoo ID, however if you have more than one Yahoo ID account please just use one while bidding.
※if you fill out a form with different accounts, your items will be sent separately as well. If you have a special case, please contact us as soon as possible.
About the Delivery Process
We entrust our deliveries to Sagawa Express for they are a trusted and reputable company. Sometimes however, a different delivery merchant is used, and we hope you stay understanding in the event that this happens.
※It should take 2-3 days after we have confirmed your payment however, we do not ship on Saturdays, working and national holidays so except to receive your package the following work day.
※It should take 2-3 days after we have confirmed your payment however, we do not ship on Saturdays, working and national holidays so except to receive your package the following work day.
About Returning Merchandise
Please be cautious when choosing to deliver merchandise. If by chance the received is not what is expected, contact us within 7 days of its arrival. We will do our best to deal with this urgently.
If the aforementioned situation does occur, we will take responsibility for the delivery costs and returned item after we have conformed the situation ourselves. There is however no exchanges because we have only one of each item.
※We do not however, except returns based on personal dislikes of an item after purchasing.
- - the item received is different from the ordered item
- -the condition of the item received is considerably different from how it is explained on the website.
If the aforementioned situation does occur, we will take responsibility for the delivery costs and returned item after we have conformed the situation ourselves. There is however no exchanges because we have only one of each item.
※We do not however, except returns based on personal dislikes of an item after purchasing.
Reviews
Please put a check in the check button next to the [auction review] option on the order form. After the transition is complete our company will ask you for a review as well.
Miscellaneous
- Company name:
- CircLuxe Inc.
- Representaive Director:
- Takato, Ojima
- Address:
- Tokyo City, Oota, Heiwajima 3-3-8 , Sankyuu - Heiwajima - Logisticscenter - 5F
- Phone number:
- 0120-997-334
- Charges other than merchandise:
- shipping costs, handling charges, and other sales taxes.
- Expiration date:
- each item page has the expiration date written on it.